911 Dispatcher PTSD and Trauma:

• Lilly, Michelle M., et al. "Prevalence and risk factors of secondary traumatic stress in emergency call-takers and dispatchers." National Center for Biotechnology Information, U.S. National Library of Medicine, https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7534265/. Accessed 9 Dec. 2024.
  
  
• Lilly, Michelle M., and Allen, Carrie E. "Is Dispatching to a Traffic Accident as Stressful as Being in One? Acute Stress Disorder, Secondary Traumatic Stress, and Occupational Burnout in 911 Emergency Dispatchers." Annals of Emergency Dispatch & Response, https://www.aedrjournal.org/is-dispatching-to-a-traffic-accident-as-stressful-as-being-in-one-acute-stress-disorder-secondary-traumatic-stress-and-occupational-burnout-in-911-emergency-dispatchers. Accessed 9 Dec. 2024.
  
  
• "PTSD and Emergency Telecommunicators: A Q&A with Dr. Michelle Lilly." International Academies of Emergency Dispatch Journal, https://www.iaedjournal.org/ptsd-in-911-communications-qa. Accessed 9 Dec. 2024.
  
  
• Szabo, Liz. "Study Finds 911 Dispatchers Suffer from PTSD Symptoms." TIME, 29 Mar. 2012, https://healthland.time.com/2012/03/29/study-911-dispatchers-experience-ptsd-symptoms-too/. Accessed 9 Dec. 2024.
  
  
• Carradin, Dennis J., Jr. "Understanding PTSD in 911 Dispatchers: The Impact of Secondary Traumatization." Dennis J. Carradin, Jr., https://www.denniscarradin.com/on-being-a-trauma-therapist/understanding-ptsd-in-911-dispatchers-the-impact-of-secondary-traumatization. Accessed 9 Dec. 2024.
  
  
• Steinkopf, Bridget L. "The Lived Experiences of 911 Dispatchers With Compassion Fatigue." Dissertation, Old Dominion University, https://digitalcommons.odu.edu/cgi/viewcontent.cgi?article=1146&context=chs_etds. Accessed 9 Dec. 2024.
  
  
• "911 Dispatchers Suffer PTSD Symptoms from Indirect Exposure to Traumatic Events." EHS Today, https://www.ehstoday.com/emergency-management/article/21915197/911-dispatchers-suffer-ptsd-symptoms-from-indirect-exposure-to-traumatic-events. Accessed 9 Dec. 2024.
  
  
• Baseman, Janet G., et al. "Management: 911 for Emergency Dispatchers." ICMA, https://icma.org/articles/pm-magazine/management-911-emergency-dispatchers. Accessed 9 Dec. 2024.
  
  
• Rinker, Jennifer, et al. "Workplace Traumatic Stress among Public Safety Telecommunications Officers in Florida." Florida Public Health Review, https://digitalcommons.unf.edu/cgi/viewcontent.cgi?article=1292&context=fphr. Accessed 9 Dec. 2024.
  
  Workplace Bullying Institute Statistics:
• Namie, Gary, and Namie, Ruth. "2021 WBI U.S. Workplace Bullying Survey." Workplace Bullying Institute, https://workplacebullying.org/2021-wbi-survey/. Accessed 9 Dec. 2024.
  
  
• Namie, Gary. "2021 WBI U.S. Workplace Bullying Survey Full Report." Workplace Bullying Institute, https://workplacebullying.org/wp-content/uploads/2021/04/2021-Full-Report.pdf. Accessed 9 Dec. 2024.
  
  
• Namie, Gary. "2021 WBI U.S. Workplace Bullying Survey Report." ResearchGate, https://www.researchgate.net/publication/350123933_2021_WBI_US_Workplace_Bullying_Survey_Report. Accessed 9 Dec. 2024.
  
  
• Hosier, Steve. "Workplace bullying takes an emotional, physical toll; support is in place to help." Purdue University, 7 Feb. 2022, https://www.purdue.edu/newsroom/archive/purduetoday/releases/2022/Q1/workplace-bullying-takes-an-emotional,-physical-toll-support-is-in-place-to-help.html. Accessed 9 Dec. 2024.
  
  
• Namie, Gary, and Namie, Ruth. "2024 WBI U.S. Workplace Bullying Survey." Workplace Bullying Institute, https://workplacebullying.org/2024-wbi-us-survey/. Accessed 9 Dec. 2024.
  
  
• Yamada, David C. "Workplace Bullying: Review of U.S. Federal Court Cases." Drake Management Review, https://escholarshare.drake.edu/server/api/core/bitstreams/5644bb21-6ba5-4729-a50f-225b85e7afb1/content. Accessed 9 Dec. 2024.
  
  Nursing/Healthcare Bullying ("Eating Your Young"):
• "Nurses, Stop Eating Your Young: A Call for Change." American Society of Registered Nurses, https://www.asrn.org/journal-nursing/3228-nurses-stop-eating-your-young-a-call-for-change.html. Accessed 9 Dec. 2024.
  
  
• "Nurse Bullying: Why It Happens and How to Prevent It." St. Catherine University, https://www.stkate.edu/academics/healthcare-degrees/nurse-bullying. Accessed 9 Dec. 2024.
  
  
• Warrner, Jennifer, et al. "Our Own Worst Enemies: The Nurse Bullying Epidemic." National Center for Biotechnology Information, U.S. National Library of Medicine, https://pmc.ncbi.nlm.nih.gov/articles/PMC6716575/. Accessed 9 Dec. 2024.
  
  
• Lachman, Vicki D. "Bullying, Incivility, and Workplace Violence in Nursing." Springer Publishing, https://connect.springerpub.com/content/book/978-0-8261-3818-7/chapter/ch01. Accessed 9 Dec. 2024.
  
  
• Sauer, Patricia A., and McCoy, Thomas P. "Workplace bullying among nurses and organizational response." PubMed, National Library of Medicine, https://pubmed.ncbi.nlm.nih.gov/31746065/. Accessed 9 Dec. 2024.
  
  
• "American Nurses Association Position Statement: Incivility, Bullying, and Workplace Violence." American Nurses Association, https://www.nursingworld.org/globalassets/practiceandpolicy/nursing-excellence/incivility-bullying-and-workplace-violence--ana-position-statement.pdf. Accessed 9 Dec. 2024.
  
  Workplace Hazing Statistics:
• Thomas, Catherine H., et al. "Workplace Hazing: Toward an Organizational Science of a Cryptic Group Practice." SAGE Journals, https://journals.sagepub.com/doi/10.1177/1059601121992893. Accessed 9 Dec. 2024.
  
  
• Thomas, Catherine H., et al. "Workplace Hazing: Toward an Organizational Science of a Cryptic Group Practice." http://www.aldocimino.com/thomas_cimino_meglich_2021.pdf. Accessed 9 Dec. 2024.
  
  
• Gower, Leah. "It's Past Time to Stop the Organizational Hazing." Psychology Today, 5 Apr. 2024, https://www.psychologytoday.com/us/blog/your-awesome-career/202404/its-past-time-to-stop-the-organizational-hazing. Accessed 9 Dec. 2024.
  
  
• Cimino, Aldo, and Thomas, Catherine H. "Development and validation of the workplace hazing scale." Penn State, https://pure.psu.edu/en/publications/development-and-validation-of-the-workplace-hazing-scale. Accessed 9 Dec. 2024.
  
  
• Thomas, Catherine H., et al. "Justifying new employees' trials by fire: workplace hazing and organizational socialization." Emerald Insight, https://www.emerald.com/insight/content/doi/10.1108/pr-01-2018-0025/full/html. Accessed 9 Dec. 2024.